Last updated: 7/19/2025
By accessing or using ReturnFlow's services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services. These Terms apply to all users, including merchants, customers, and visitors.
ReturnFlow provides a return management platform for e-commerce businesses, including:
You must create an account to use our services. You agree to provide accurate, current, and complete information and to update it as necessary.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
We may suspend or terminate your account for violations of these Terms or for any other reason at our sole discretion.
You agree not to:
Our services are provided on a subscription basis. Fees are charged monthly or annually as selected during signup. All fees are non-refundable except as required by law.
Additional charges may apply for usage exceeding your plan limits. Overage fees are $2.00 per return above your monthly quota.
Payment is due immediately upon billing. Failure to pay may result in service suspension or termination.
We may change our pricing with 30 days' notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals.
Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
You retain ownership of your data. We process your data solely to provide our services and as described in our Privacy Policy.
ReturnFlow and its services, including all software, designs, text, graphics, and other content, are owned by us and protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to use our services in accordance with these Terms.
Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation to you.
We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability.
Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, our liability is limited to the amount you paid for our services in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
Our AI-powered fraud detection is a tool to assist in identifying potentially fraudulent returns. We do not guarantee its accuracy and you remain responsible for final decisions on return approvals.
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.
You may terminate your account at any time through your account settings or by contacting us.
We may terminate your account immediately for violations of these Terms or with 30 days' notice for any other reason.
Upon termination, your access to our services will cease. We may retain your data as required by law or for legitimate business purposes.
These Terms are governed by the laws of New York, United States. Any disputes will be resolved through binding arbitration in New York, NY, except for claims that may be brought in small claims court.
We may modify these Terms at any time. We will notify you of material changes via email or through our platform. Your continued use after changes constitutes acceptance of the modified Terms.
For questions about these Terms, contact us:
Email: sean@tryreturnflow.com
Address: ReturnFlow
9450 SW Gemini Dr PMB 864241
Beaverton, Oregon 97008-7105 US